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Me, on the phone with call centre rep: Can you hang on a moment while I find the required information?

Call centre rep: No, please call back when you have the info.

Call back with info.

Rep: Can you please hold while I find the information to assist you?

My morning started with a message from my mom saying my daughter showed up on their doorstep. Her mom had gone to work and there wasn’t anyone else around. She got up on time, ate breakfast, put on her costume, and walked over.

She’s only 8. I’m both impressed and sad for her.

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I begin the worst part of a trip home: the dreaded early morning departure.

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I start the day with a long corrective email that feels more accusatory than helpful.

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